Falcon Plastics Inc. is committed to excellence, measured in terms of customer satisfaction. The quality of our products must not only meet or exceed our customer’s requirements but must always be continually improved upon.
Falcon Plastics Inc. believes:
- Customer satisfaction is required for our success.
- Continuous process improvement is essential to our company & our customers.
- Our suppliers are our partners in producing quality product.
- Training is a necessary investment that is required to continually improve our company.
- Our quality system is based upon the principle of prevention.
- Quality products depend upon trained, committed and involved employees working together for the same purpose.
These principles guide our company in its planning, decision-making and actions. We measure our quality performance in terms of customer satisfaction. We monitor this performance continually and set goals for improvement.
Our commitment to quality is demonstrated through the use of many quality programs including; ISO registration, 5-S standards, Six Sigma techniques, Lean Manufacturing as well as other quality programs.